Running a case, well

Running a case well is a discipline, not a piece of software — the same judgment calls come up whichever channel you're using, from what needs attention the moment a report lands to what should be true of the record underneath all of it. This section covers what good practice looks like at each stage, and where Provoxis automates the mechanical parts of it.

Start with acknowledging a report the right way, then investigating a report well and protecting the person being reported on. Writing Art. 5(13)-compliant feedback and audit logging: keeping a defensible record cover what comes after. When to place a legal hold and handling a retaliation flag cover the two situations that cut across a case's normal lifecycle rather than following it.