Setting up a compliant channel

Setting up a compliant channel comes down to a handful of concrete decisions, not a single purchase: who handles reports, what the procedure needs to say, how much choice to give reporters, whether to support voice, and how long to keep records. Every company answers these whether it builds in-house, buys elsewhere, or uses Provoxis — this cluster covers what each decision actually involves, using how Provoxis has answered them as a worked example throughout.

Start with designating who handles reports and what your reporting procedure needs to cover, then anonymous vs identified reporting and voice reports and anonymisation, explained simply. Choosing a retention policy covers how long to keep what comes in.